Refund and Returns Policy for CafePariz.com

Effective Date: January 3, 2025

Introduction

At CafePariz.com, we want you to be completely satisfied with your purchase. If for any reason you are not happy with the products you have received, we offer a clear and easy process for returns and refunds. This Refund and Returns Policy outlines the conditions under which you can return an item and the steps to follow.

1. Return Policy

We accept returns for most products sold on our website within 30 days from the date of purchase. To be eligible for a return, items must meet the following conditions:

  • Unused and Unopened: Products must be unused and in their original condition.
  • Original Packaging: Items must be returned in the original packaging with all tags, labels, and accessories.
  • Proof of Purchase: You must provide a receipt or proof of purchase to initiate the return process.

2. Non-Returnable Items

Certain products are non-returnable due to hygiene or safety reasons. These items include:

  • Personalized or custom products
  • Fishing lines, hooks, or other items that come into direct contact with water
  • Gift cards or vouchers

3. How to Return an Item

If you wish to return an item, please follow these steps:

  1. Contact Us: Reach out to our customer service team via info@cafepariz.com or by phone at (931) 326-0646 to notify us of your intention to return the product.
  2. Provide Order Details: Provide your order number, product details, and reason for return.
  3. Return Authorization: Once your return is authorized, we will provide you with instructions for returning the item.
  4. Shipping the Return: Carefully pack the item and ship it back to us at the provided address. You are responsible for the cost of return shipping unless the return is due to a mistake on our part.

4. Refund Process

After receiving your returned item, we will process your refund within 7-10 business days. Refunds will be issued to the original payment method. Please note that shipping fees are non-refundable, and you are responsible for the return shipping costs unless the return is due to our error.

5. Exchanges

If you prefer to exchange a product instead of receiving a refund, we can assist you with that. Please contact us to initiate the exchange process, and we’ll guide you through the necessary steps.

6. Damaged or Defective Items

If you receive a damaged or defective item, please contact us within 7 days of receiving the product. We will provide you with instructions on how to return the damaged item for a replacement or full refund.

7. Late Returns

If you attempt to return an item after the 30-day window has closed, we will not be able to process your return. Exceptions may be made on a case-by-case basis at our discretion.

8. Cancellation of Orders

Orders can be canceled before they are shipped. If your order has already been shipped, please follow the return process outlined above.

9. Contact Us

If you have any questions regarding our refund and return process, please contact us at: